Frequently Asked Questions
Everything you need to know about our fresh-squeezed juices.
How should I store my Natalie’s juice?
To maintain peak freshness and flavor, all Natalie’s juices must be kept refrigerated at or below 38°F. Since our juice is minimally processed and contains no preservatives, it is highly perishable.
Is Natalie’s juice pasteurized?
Yes, we use a flash-pasteurization process. This ensures our juice is safe for consumption while preserving the authentic taste, vital nutrients, and enzymes found in the fruit.
How long will my juice stay fresh after opening?
Once opened, we recommend consuming the juice within 7 to 10 days, provided it has been kept continuously refrigerated. Always check the 'Best By' date printed on the bottle.
How is the juice shipped to ensure it stays cold?
We ship our juices in insulated liners with non-toxic gel packs. This packaging is designed to maintain a refrigerated temperature during transit so your juice arrives fresh at your doorstep.
Are your juices gluten-free and vegan?
Yes, all Natalie's Orchid Island Juices are naturally gluten-free, vegan, and non-GMO. We use clean labels with no added sugars, artificial ingredients, or preservatives.
What is your return policy for perishable goods?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or if there is an issue with your delivery, please contact our customer service team within 24 hours for a replacement or refund.